Return/Exchange Policy

Return/Exchange Policy

Return/Exchange Policy

Return & Refund Policy

Last Updated: July 4, 2026

At BareBay, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, tags, manuals, and accessories (where applicable).
  • Include proof of purchase or order confirmation.

BareBay reserves the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used.
  • Skincare and cosmetic products.
  • Gift cards.
  • Clearance or final sale items.
  • Customized or personalized products.
  • Perishable goods.

If you are unsure whether your item is eligible, please contact our customer support team before returning it.

3. How to Start a Return

To request a return, please contact us before sending your item.

📧 Email: support@barebay.com

📞 Phone: +1 (307) 423-9980

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos (if the item is damaged or incorrect)

Our support team will provide return instructions.

Please do not send items back without prior authorization.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was received.
  • The product arrived damaged.
  • The product is defective.
  • The error was caused by BareBay.

We recommend using a trackable shipping service, as BareBay cannot be responsible for returns lost during transit.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives:

  • Damaged
  • Defective
  • Incomplete
  • Incorrect

please contact us within 48 hours of delivery.

Include clear photos of:

  • The product
  • The packaging
  • The shipping label

We will review your request and, where appropriate, provide a replacement or full refund at no additional cost.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 3–5 business days for BareBay to process the refund.
  • Additional processing time depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

We currently do not offer direct product exchanges.

If you would like a different size, color, or item, please return your original purchase (if eligible) and place a new order.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.

9. Refused Deliveries

If a shipment is refused or returned because:

  • An incorrect address was provided.
  • Delivery attempts were unsuccessful.
  • The customer refused delivery.

Any refund issued may be reduced by the original shipping costs and any return shipping fees incurred.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

BareBay

Owned, operated, and managed by Tradekings Global LLC

30 N Gould St, Ste R, Sheridan, WY 82801, United States

📧 Email: support@barebay.com

📞 Phone: +1 (307) 423-9980

We are committed to providing a smooth and hassle-free shopping experience and will do our best to resolve any concerns promptly.