Return/Refund Policy

Last Updated: September 26, 2026

At BareBay, we want you to feel confident when purchasing your fragrance. If your order isn't right, we're here to help.

Please review the conditions below before requesting a return.

1. 30-Day Return Policy

BareBay accepts eligible returns within 30 days of the delivery date.

To qualify for a return, the fragrance must:

Be unused and unopened.
Be in its original condition.
Have its original seal, wrapping, box, and packaging intact.
Show no signs of spraying, testing, alteration, or use.
Include proof of purchase or the original BareBay order number.

Returned products that do not meet these conditions may not be eligible for a refund.

2. Opened or Used Fragrances

For hygiene, product integrity, and safety reasons, we generally cannot accept returns of fragrances that have been opened, unsealed, sprayed, tested, or used.

We therefore recommend reviewing the fragrance description, concentration, size, and fragrance notes carefully before placing your order.

This restriction does not affect your rights where a product arrives damaged, defective, incorrect, or where applicable consumer law provides otherwise.

3. Non-Returnable Items

Unless damaged, defective, incorrect, or otherwise required by applicable law, the following are not eligible for return:

Opened or used fragrances
Products with broken or removed seals
Products missing their original packaging
Gift cards
Final-sale or clearance items specifically identified as non-returnable
Personalized products

4. How to Request a Return

Please contact BareBay before sending anything back.

✉ Email: support@barebay.com
☎ Phone: +1 (307) 423-9980

Please provide:

Your order number
Full name
Product you wish to return
Reason for the return
Photos of the product and packaging, where requested

Our Customer Support team will review your request and provide return instructions if your item is eligible.

Do not return a product without receiving return instructions from BareBay first.

5. Return Shipping

For eligible returns made because of a change of mind or customer preference, the customer is responsible for return shipping costs.

BareBay will cover reasonable return or replacement shipping costs where we confirm that:

You received the wrong product.
Your product arrived damaged.
Your product arrived defective.
An error was made by BareBay.

We strongly recommend using a trackable shipping service for customer-arranged returns.

6. Damaged, Defective or Incorrect Orders

Please inspect your fragrance as soon as it arrives.

If your order arrives damaged, leaking, defective, incomplete, or different from what you ordered, contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate promptly.

Please provide clear photographs showing:

The fragrance bottle
The fragrance box
The shipping packaging
The shipping label
Any visible damage or leakage

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or other remedy as applicable.

Please do not discard the product or packaging until your request has been reviewed.

7. Refunds

Once an authorized return reaches us, it will be inspected.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow approximately 3–5 business days for BareBay to process an approved refund after inspection.

Your bank, credit card issuer, or payment provider may require additional time for the refund to appear in your account.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.

8. Exchanges

BareBay does not currently offer direct exchanges.

If you would like a different fragrance, size, or product, you may return your original item if it meets our return requirements and place a new order separately.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@barebay.com.

We will make reasonable efforts to accommodate your request if the order has not entered processing or been dispatched.

Once an order has been processed for shipment or dispatched, cancellation may no longer be possible.

10. Refused & Undeliverable Packages

If an order is returned to us because of:

An incorrect or incomplete shipping address
Repeated unsuccessful delivery attempts
Failure to collect the package
Refusal of delivery

we will review the returned shipment before issuing any applicable refund.

Where permitted by applicable law, actual shipping or return costs incurred may be deducted from the refund if the failed delivery resulted from information or actions attributable to the customer.

11. Fragrance Preference

Fragrance is highly personal, and the way a scent smells or performs can vary depending on individual preferences, skin chemistry, environment, and other factors.

A customer's personal preference regarding a fragrance's scent, projection, or longevity does not make an opened or used product defective.

For this reason, we encourage customers to research fragrance notes and characteristics before purchasing.